Frequently Asked Questions
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Are your headlights genuine OEM parts?
Yes. Every unit we ship is a genuine OEM Take-Off assembly — pulled from a donor vehicle rather than manufactured as an aftermarket reproduction — and inspected for factory-perfect fit, lens clarity, and wiring before it leaves our warehouse.
How do I know a part will fit my vehicle?
Search by part number, or use the VIN option when requesting a quote so our team can confirm compatibility before you order.
What carrier do you ship with?
We ship nationwide across the United States through our shipping partner, Easyship.
What is your return policy?
Returns must be requested within 30 days of delivery and may be subject to a 20% restocking fee. Start a return from your Order History once logged in.
What does the warranty cover?
Warranty covers the replacement part only. It does not cover labor, programming, coding, installation, diagnostics, towing, rental vehicles, or incidental or consequential expenses.
How do I report shipping damage?
Shipping damage must be reported within 7 days of delivery with supporting photographs.
How do I set up a business account?
Create an account, then visit your Business Dashboard to submit Company Information and any required documents. Our team reviews Business Verification and Tax Exemption status independently — you'll see both update automatically once reviewed.
How do I submit a Resale Tax Exemption Certificate?
Upload it from the Business Documents section of your Business Dashboard. Its status moves to Pending Review, then Approved or Rejected once our team reviews it.
Where can I track my order or download an invoice?
Log in and go to My Orders for order status, shipment tracking, and invoice details for each order.