DIVERSE AUTO LIGHTS LLC

Premium Automotive Lighting Solutions

Terms and Conditions of Sale

Revision Date: September 2026 | Effective Date: July 1, 2026

Please read these terms and conditions carefully before placing an order.

These Terms and Conditions of Sale ("Agreement") constitute a legally binding contract between Diverse Auto Lights LLC, a Florida limited liability company with principal offices at 1821 Tallokas Avenue, Orlando, Florida 32805, USA ("Company," "we," "us," or "our"), and you, the purchaser ("Customer," "you," or "your"), regarding the purchase of automotive lighting products ("Products") through our website or other sales channels. By submitting an order, you expressly accept and agree to be bound by all terms set forth herein, without modification.

1. Returns Policy

Strictly Enforced

This policy is strictly enforced. No exceptions will be made without prior written authorization from the Company.

1.1 Return Window

All return requests must be submitted to our Customer Service Department within thirty (30) calendar days of the confirmed delivery date. Any requests received after this period shall be summarily rejected, and the sale shall be deemed final.

1.2 Restocking Fee

Approved returns may be subject to a twenty percent (20%) restocking fee, determined after inspection of the returned Product and calculated as a percentage of the original purchase price (excluding shipping and handling charges). This fee compensates the Company for inspection, repackaging, quality assurance testing, and inventory management costs incurred upon the return of the Product.

1.3 Conditions for Return

To be eligible for return (subject to the restocking fee), the Product must be:

(a) In new, unused, and uninstalled condition;
(b) Free from scratches, blemishes, or any signs of handling;
(c) Accompanied by all original packaging, manuals, accessories, and mounting hardware; and
(d) Returned with a valid Return Merchandise Authorization ("RMA") number clearly displayed on the exterior of the shipping carton.

1.4 Final Sale Items

Products designated as "Clearance," "Closeout," "Open-Box," or "Custom-Built" are sold on a final-sale basis and are non-returnable and non-refundable under any circumstances.

1.5 Return Procedure

To initiate a return, start it from My Orders once you are logged in, or contact our team at sales@diverseautolights.com to obtain an RMA. Once the return is approved we email you the RMA together with a prepaid UPS return label — please do not ship before you have it. Unauthorized returns — those shipped without a valid RMA — will be refused upon delivery and returned to you at your sole expense.

* RMA numbers are valid for 14 days from the date of issuance. The prepaid return shipping label expires fifteen (15) days from the date we email it to you; the item must be shipped before the label expires. Return labels cover one standard box, up to 32 × 16 × 15 in and 20 lb; a larger or heavier box has the extra shipping cost deducted from the refund. See the Return Shipping Policy.

2. Shipping Damage Claims

7-Day Window

You MUST inspect your shipment immediately upon delivery. This clause limits your ability to recover for concealed damage.

2.1 Reporting Requirement

Any claim for damage to Products occurring during transit ("Shipping Damage") must be reported to the Company in writing, accompanied by supporting documentation, within seven (7) calendar days of the delivery date.

2.2 Evidence of Loss

To substantiate a Shipping Damage claim, you must provide clear, high-resolution photographic evidence showing:

(a) The exterior shipping carton, including all sides and the shipping label;
(b) The internal packaging materials (e.g., foam, bubble wrap, partitioning);
(c) The damaged Product, including close-up images of the specific defect and wide-angle shots establishing context.

2.3 Waiver of Claims

Failure to provide the required photographic evidence within the 7-day reporting period shall constitute an irrevocable waiver of all claims for Shipping Damage. You shall be deemed to have accepted the Product in "good order and condition," and the Company shall bear no further liability regarding transit damage.

2.4 Carrier Claims

Upon receipt of a timely and substantiated claim, the Company will file a damage claim with the common carrier on your behalf. You agree to retain all original packaging materials until the carrier's claim is fully resolved and to cooperate in good faith with the Company and the carrier during the investigation.

3. Limited Warranty

Part Only

The following warranty is exclusive and is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

3.1 Warranty Coverage

The Company warrants that the Product, at the time of shipment, is free from defects in material and workmanship. Should a defect arise, the Company's sole obligation under this warranty is limited to providing a replacement part for the defective component, at the Company's discretion.

3.2 Scope of Warranty

This warranty covers the cost of the replacement part only. It expressly excludes and does not cover:

(a) Labor, installation, or removal fees;
(b) Programming, coding, electronic calibration, or CAN-bus configuration;
(c) Diagnostic testing, troubleshooting, or mechanical inspection costs;
(d) Towing, flatbed services, rental vehicles, or any substitute transportation expenses;
(e) Incidental, consequential, special, or indirect damages (including, without limitation, damage to other vehicle components, loss of use, loss of time, inconvenience, or economic loss).

3.3 Voiding of Warranty

This warranty is null and void if the Product has been:

(a) Modified, altered, or opened (including the removal of waterproof seals);
(b) Subjected to improper installation, misuse, neglect, or accident;
(c) Damaged by water intrusion (unless the Product is specifically IP-rated for submersion);
(d) Installed in a manner not compliant with applicable vehicle safety standards; or
(e) Used in racing, off-road, or other extreme applications for which it was not explicitly designed.

3.4 Sole Remedy

Your sole and exclusive remedy for any breach of this warranty is the replacement part described herein. The Company reserves the right to inspect the allegedly defective Product prior to approving any warranty claim.

4. Order Acceptance and Cancellation

4.1 Order Confirmation

The receipt of an order acknowledgment or confirmation email does not constitute acceptance of your order. The Company reserves the right, in its sole discretion, to refuse or cancel any order for any reason, including but not limited to (i) stock unavailability; (ii) pricing or description errors; (iii) suspected fraudulent activity; or (iv) payment issues.

4.2 Post-Shipment Cancellations

Orders may be cancelled without penalty only if they have not yet been dispatched from our warehouse. Once a Product has shipped, cancellation is irrevocable, and the return policy (Section 1) shall govern any subsequent refund requests.

5. Pricing and Payment

5.1 Currency and Taxes

All prices are listed in USD and are exclusive of applicable sales, use, value-added, or import taxes, unless otherwise stated. You are responsible for all such taxes, duties, and customs fees associated with the purchase.

5.2 Payment Methods

Payment must be received in full prior to order processing. We accept the payment methods indicated at checkout. Submitting payment constitutes an authorization for the Company to charge the full amount due.

5.3 Pricing Errors

In the event of a manifest pricing error on the website, the Company reserves the right to cancel the order and issue a full refund, notwithstanding any confirmation email that may have been sent.

6. Shipping and Risk of Loss

6.1 Title and Risk

All Products are sold F.O.B. (Free on Board) Shipping Point (also known as Ex Works). Title to the Product and all risk of loss or damage in transit passes to you upon delivery of the Product to the common carrier. The Company is not responsible for delays, loss, or damage caused by the carrier after this point.

6.2 Delivery Estimates

All shipping dates provided are estimates only and are not guaranteed. The Company shall not be liable for any damages, liquidated or otherwise, resulting from delays in shipment or delivery.

7. Installation and Fitment

7.1 Professional Installation Required

Automotive headlights are safety-critical components. The Company strongly recommends that installation be performed by a certified ASE technician or licensed automotive professional.

7.2 Buyer's Responsibility for Fitment

It is your sole responsibility to verify that the Product is compatible with your specific vehicle's year, make, model, and sub-model prior to purchase. If you are unsure, send us your VIN with a quote request and our team will confirm compatibility first. The Company shall not be liable for any costs, damages, or inconvenience arising from the installation of an incompatible Product.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company, its directors, officers, employees, or agents be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or relating to the Products, the use or inability to use the Products, or these terms, including but not limited to damages for loss of profits, loss of use of the vehicle, or cost of substitute products.

The Company's total aggregate liability to you, from all causes of action and under all theories of liability, shall be strictly limited to the actual purchase price paid for the Product that gave rise to the claim. This limitation shall apply regardless of whether the Company has been advised of the possibility of such damages and regardless of the failure of essential purpose of any limited remedy.

9. Governing Law and Dispute Resolution

9.1 Governing Law

This Agreement and all transactions contemplated hereby shall be governed by, construed, and enforced in accordance with the internal laws of the State of Florida, without regard to its conflict of laws principles.

9.2 Mandatory Arbitration

Any dispute, controversy, or claim arising out of or relating to this Agreement, the breach thereof, or the Products purchased, shall be settled exclusively by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Orange County, Florida, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

9.3 Class Action Waiver

You agree that any arbitration or proceeding shall be conducted solely on an individual basis and not as a class, consolidated, or representative action. You expressly waive your right to participate in a class-action lawsuit or class-wide arbitration against the Company.

10. General Provisions

10.1 Entire Agreement

This Agreement, together with any order confirmation and our Privacy Policy, constitutes the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, representations, or agreements, whether oral or written.

10.2 Force Majeure

The Company shall not be liable for any failure to perform or delay in performance of its obligations under this Agreement to the extent such failure or delay is caused by acts of God, war, terrorism, civil unrest, labor strikes, supply chain disruptions, government orders, pandemics, or any other event beyond the Company's reasonable control.

10.3 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely approximates the economic and legal intent of the original.

10.4 Waiver

No failure or delay by the Company in exercising any right or remedy under this Agreement shall constitute a waiver of that or any other right, nor shall it prevent or restrict the future exercise of that right.

10.5 Assignment

You may not assign, transfer, or sublicense this Agreement or any of your rights or obligations hereunder without the prior written consent of the Company. The Company may freely assign this Agreement without restriction.

11. Privacy and Data Protection

The Company processes personal data (including contact, payment, and shipping information) solely for the fulfillment of orders, customer service communications, and compliance with legal obligations. We do not sell, rent, or trade your personal data to third parties for marketing purposes. For detailed information, please review our separate Privacy Policy, which is incorporated by reference into this Agreement.

12. Contact Information

For all inquiries regarding these Terms and Conditions, returns, warranty claims, or shipping issues, please direct your correspondence to:

Diverse Auto Lights LLC

1821 Tallokas Avenue

Orlando, Florida 32805

USA

Email:: sales@diverseautolights.com (Preferred for written records)
Phone:: +1 (660) 570-0046
Hours:: Monday – Friday, 09:00 – 17:00 EST
Online:: Contact form · FAQ

By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.